Last Updated: September 23, 2026
We want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process. Please read the details below carefully.
Return Window
You may return eligible items within 30 calendar days from the date of delivery. We do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order. This is often the fastest way to get the product you want.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- The item is unused and in its original condition.
- All original packaging, manuals, and accessories are included.
- The return is due to a quality issue or because you changed your mind (remorse).
Return Shipping Costs
For defective or quality-related issues: We will provide a prepaid return label at no cost to you. We will cover the return shipping cost.
For remorse (change of mind): You are responsible for the return shipping cost. We do not charge a restocking fee or any other fees. You may purchase a shipping label from a carrier of your choice.
How to Initiate a Return
To start a return, please follow these steps:
- Contact us at info@deervalleybathsshop.com with your order number and the reason for return.
- Our team will respond within 1–2 business days with return instructions.
- If your return qualifies for a prepaid label, we will email it to you.
- Pack the item securely in its original packaging.
- Ship the item to the return address provided.
Return Address:
114 Deanna Dr., Guntown, MS 38849, United States
Refund Timeline
Once we receive your returned item, we will inspect it and process your refund within 1–2 business days. The refund will be issued to your original payment method. Please allow an additional 7–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
No Restocking or Restocking Fees
We do not charge any restocking fee, reset fee, or other hidden charges for returns.
Late or Missing Refunds
If you have not received your refund after the timeframe above, please check with your bank or credit card company first. If you still have not received your refund, contact us at info@deervalleybathsshop.com.
Contact Us
For any return or refund questions, please reach out to us:
Email: info@deervalleybathsshop.com
Phone: +1 662-401-0459
Service Hours: Monday–Friday, 9:00 AM–6:00 PM CT